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I don't know what would cause that, but the body text has simply been base-64 encoded.
I could guess that from the look of the text, but it's confirmed by the appearance of "Content-Transfer-Encoding: base64" at the top.
I also put just the first line into an online base-64 decoder (https://www.base64decode.org) to check that it produces readable text, which it does.
If you can't find a better or easier solution, one option would be to do this:
Add a Java agent to the mail-in database, and set the agent to run before new mail arrives.
Program the agent to check for the "Content-Transfer-Encoding" header with the value "base64" and, if that is present, decode the body and replace it with the decoded value.
I recommend Java over LotusScript for this only because Java includes the "sun.misc.BASE64Decoder" class, which you can use for decoding base-64, though that class is not officially supported.
LotusScript doesn't have any classes or functions that are purely for decoding or encoding base-64, though you could get the body as a NotesMIMEEntity and use the DecodeContent method on that.
Processing the email as MIME is just a bit more complex than processing it as Notes rich text.
Feedback response number SLES9UN6MP created by ~George Umboosicheketsi on 03/16/2015
Base-64 encoding...
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. . . . . . Base-64 encoding... (~Bella Zenfooma... 16.Mar.15) 
